training & facilitation

Training & Facilitation

Testimonials

"Jessica tapped me on the shoulder and simply said "you should sign up". I had a word the second evening and she very eloquently explained why she had said what she had said, so I signed up to be a sub group facilitator for ING. Since then, Jessica has been on hand to help and guide, she's an asset to any company or institution that brings her into their set up. Due to her continued involvement with the ING Think Forward Leadership Experience I have seen her coaching skills up close, helping my colleagues find their leadership purpose statement that really speaks to them. Her open personality makes it very easy to talk through any problems I have had when facilitating, even something as simple as how to listen, and how to get the conversation started have been priceless tips to me and continue to be so."
graph, arrow, 3d
Martin Oates
Vice President, ING Bank
"“I want you to know how much I enjoyed meeting you, as well as being a part of your “Build Your Cultural Intelligence” workshop. You are both an inspiration and a leader in your work. Thank you for coming to Yale School of Management. Your workshop is very beneficial to our students not only from the recruiting aspect, but also in the classroom, and when the first-years take their ‘International Experience’ trip to various countries."
Alyssa Student
Assistant Director, Yale School of Management

"The “Global Passport Trainer of The Year Award 2011” goes to…. Jessica Austin!
Jessica constantly shows professionalism and dedication when conducting trainings on behalf of Crown, demonstrates great attention to detail for processes and internal procedures and clearly has made great contributions to making our clients’ relocations happier and smoother. All participants in her trainings have advised 100% satisfaction of their experience and Jessica has always gone the extra mile to assist with requirements, queries and challenges when living in a new cultural location. Well done Jessica!"
business, tree, growth
Liz Herbert
Global Passport Intercultural Training Manager, Crown Relocations

“This was, by far and without question,
the best class I’ve ever taken at Microsoft.
Jessica and Ad were absolutely spectacular!”

"Great course - fantastic job!”
business, tree, growth
Individual comments written in evaluations for a 3 day-long Management at Microsoft Course
Managers, Microsoft

I have had the pleasure of working with Jessica these past 3 years in Microsoft in her capacity as a Master facilitator for the various manager training that we delivered to Microsoft Employees based in EMEA. I had the pleasure of watching Jessica in action as a facilitator on several occasions and have always been impressed by her calm persona, ability to get engage participants in a meaningful way that resulted in positive impact and glowing satisfied learner feedback. Jessica is always passionate about what she does, provides feedback that encourages a review of processes that results in improved operational activities and has been a great partner in collaborating on new projects such as 1:1 coaching.”
business, tree, growth
Margaret Gardner
Operations Program Manager, Microsoft
“Jessica presented an overview of Professional Coaching for a workshop evening session run by CPA Australia members working in the Netherlands. The event was a great success, largely due to Jessica’s delivery of a well balanced session of the background and techniques of coaching, and included some hands-on activities that brought the content to life. Jessica did a great job of making the attendees feel relaxed, but at the same time asking thought-provoking questions that gave attendees real insight into what coaching can offer.
Jessica clearly enjoys the coaching profession and combines this enthusiasm with a business like approach that ensures results are achieved by those with whom she works.”
Michael Kerlin
Finance & Admin Solutions Architect, IBM Business Solutions

“I worked with Jessica on two occasions. The first was where my company utilised her talents in teambuilding, leadership skills and international culture.
We then asked Jessica to design and facilitate another session and align it to our company requirements. This she did with great purpose and achievement and I would thoroughly recommend her for your training (whether it be coaching or international culture) requirements.
She is approachable, personable and professional.”

business, tree, growth
Susan Garley
Head of Operations, American Medical Systems

“Jessica was first class”

“This was the best session of all our leadership trainings so far”

“Very good, practical session with time to work thru personal cases”

“A well presented and valuable training session, enjoyed the interactive activities”
business, tree, growth
Individual comments written on evaluations for “Motivating Others” and “Developing Others” training
Leaders based in Belgium, Germany, Turkey and the UK